NY Gold Co generally packages and ships your order the following way (applies to domestic orders only):
Orders paid by bank wire, credit card, PayPal, cashier’s check, or postal money orders usually ship within 1-7 business days.
Orders paid by personal check are held for at least 5 business days before processing.
How long will it take to ship my order?
Once your payment has cleared, we will begin packaging and shipping your order. Once your order has shipped, you will receive an email confirmation that includes the tracking number. This information can also be found on your account page.
How do you wrap your packages?
All our packages are carefully and discretely wrapped, typically in brown or white corrugated boxes and do not to give any indication as to the contents inside.
How is my order shipped?
NY Gold Co orders are shipped Registered/Insured U.S. Mail, & UPS. Each package is fully insured and may require a signature upon delivery. Packages can take on average 1-10 business days for delivery. The tracking number will be provided via email to you upon date of shipment.
Is my package insured while in transit?
NY Gold Co fully insures all of its shipments. Should anything happen while your package is in transit to you it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels un-attended for you without the need for a signature. Or, you have given them instructions to leave your package with someone else such as a building manager, neighbor, drop-off location such as Mail Boxes etc., The UPS Store, etc.. Additionally, we will not assume responsibility for packages that are signed for by apartment/complex building management.
When we ship to you, if metals are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, we file a claim. We reserve the right to re-ship your items or refund your money at our discretion.
My package appears to be lost. What should I do?
We see very few delivery issues with our carriers, but sometimes delays do occur. In those situations, we appreciate your patience to wait a little longer for your package (at least 7 business days) before contacting us. Should the package not arrive, an investigation of the shipment is required before any order is reshipped or refunded. We may ask you to file a police report if it appears loss is due to theft or tampering. Your assistance speeds up the investigation and the sooner we complete it, the sooner we can resolve the missing order.